SmartDCM ensures top-tier security with features like number masking to protect customer privacy, OTP authentication for secure access, and cloud storage for call recordings, accessible only by authorized personnel. These safeguards ensure data protection and full regulatory compliance.
SmartDCM boosts efficiency through dynamic call allocation, FlexiDialer for automated dialing, real-time field tracking, and quick dial options. These features streamline the collection process, save agent time, and improve productivity, driving faster and smarter debt recovery.
SmartDCM- Smart Rewards system boosts team productivity through customizable points, leaderboards, and gamification, fostering a competitive atmosphere. This encourages better performance, keeps agents motivated, and helps achieve higher collection targets efficiently.
SmartDCM ensures timely follow-ups with real-time alerts, task tracking, push notifications for agents on PTPs and callbacks, and instant team notifications. This keeps agents aligned and ensures seamless customer interactions without missing any crucial tasks.
Real-time dashboards, comprehensive reports, and audit logs deliver actionable insights into collections, agent performance, and portfolio health. This data-driven approach empowers smarter decision-making, helping to optimize operational efficiency & overall performance.
SmartDCM has been shaped by industry professionals' insights, feedback and best practices. The platform continuously evolves to meet real-world needs. It empowers users with valuable industry knowledge, enabling smarter decisions and driving better outcomes
SmartDCM simplifies portfolio management for all types of loans and credit cards, including multiple accounts for a single customer. With customizable portfolios, dynamic lead allocation, and real-time tracking, it ensures efficient workflows, better decision-making, and improved productivity
SmartDCM ensures accurate payment tracking with real-time updates, automatic paid account flags, quick payment reversals, and bulk payment updates. This provides full financial visibility, helping you stay on top of every transaction with ease and precision
SmartDCM enables self-auditing with audit-ready call logs, detailed reports, audit flagging to ensuring compliance with ISO, TRAI, and DoT standards. This helps organizations proactively manage risks, enhance transparency, and maintain regulatory integrity.
Unlock outsourced debt collection with SmartDCM—the premier solution for NBFCs and banks. Experience unmatched security, seamless compliance, and enhanced operational efficiency. Streamline account distribution, monitor live calls, and leverage advanced analytics to boost recovery rates. Empower your teams with a robust, scalable platform designed for outsourced debt management. Choose SmartDCM and transform your debt collection strategy today!
Truecaller’s Verified Business Caller ID is a powerful tool for enhancing trust and legitimacy in business communications. However, its impact on the financial sector underscores the need for continuous refinement and balance. By introducing a special verified blue badge and enhancing the color-coded system, Truecaller can better serve both users and financial institutions, fostering an environment of transparency and accountability.