SmartDCM stands for Smart Debt Collection Management. It is a comprehensive platform designed to streamline and optimize the debt collection process for organizations. SmartDCM offers features such as automated communication workflows, debtor information management, field visit tracking, and advanced reporting tools. These functionalities help improve efficiency, ensure compliance, and increase recovery rates in debt collection activities.
SmartDCM is designed for organizations involved in debt collection and management, including: Banks Non-Banking Financial Companies (NBFCs) Recovery Agencies
Your data security is our top priority. We do not share your data with any third-party applications. Each client is provided with their own dedicated database and site, ensuring that your data is isolated and protected. This architecture enhances security by preventing any unauthorized access or data crossover between clients, giving you peace of mind about the confidentiality and integrity of your information.
You retain full ownership of your data. If you decide to cancel the service, you have the option to export all your documents and information before cancellation. Upon your request, we will securely delete all your data from our servers. We do not retain or share your data after cancellation, ensuring that your information remains confidential and secure.
For cloud installations, no special hardware or software is needed on your end—it will be set up seamlessly and accessed through your web browser. If you opt for an on-site (local) installation, there are specific requirements for system configuration, hardware, RAM, and storage space to ensure optimal performance. Our team will provide the necessary details to meet these requirements.
During onboarding, you'll receive:
- Account Manager: Your main contact for any assistance.
- Training Sessions: To help your team learn SmartDCM.
- Data Migration Help: Assistance moving your data.
- Technical Support: For setup and configuration questions.
- Resources: Access to guides and tutorials.
We will assign an account manager to you during your training. You can call or text them during office hours if you have any doubts or need assistance.
SmartDCM offers flexible subscription plans based on the number of users and the specific features your organization requires. For detailed pricing information, please contact our team.
Yes, you can customize SmartDCM to reflect your company's branding. This includes adding your company's logo, name, and managing users within the system. By personalizing the platform, you provide a consistent and familiar experience for your team, reinforcing your brand identity throughout the application.
Yes, SmartDCM is ISO 27001 certified, demonstrating its commitment to maintaining high standards of information security management. In addition to ISO certification, SmartDCM complies with various other regulatory and industry standards to ensure data security and privacy
Yes, SmartDCM supports comprehensive audit trails through separate audit reports and export trails. These features allow you to effectively audit activities and monitor the performance of your team or agency, ensuring transparency and accountability in your debt collection processes.
You can provide feedback or suggest new features by contacting your assigned account manager during office hours or reaching out to our support team via email or phone. We value your input and strive to continuously improve SmartDCM based on your suggestions.
Yes, SmartDCM offers mobile applications for Android devices. These apps allow you to manage debt collection tasks, track field visits, access important information, and stay connected with your team anytime, anywhere.
It generates various reports, including Flow, Vintage, Day-specific, Agent performance, and Field Operations Staff (FOS) reports, offering insights into portfolio performance and staff contributions.
Field visits are monitored through the Field Work module, which tracks FOS activities, visit completion rates, and travel logs with real-time Google Maps updates. Agents can upload images and update visit statuses to document interactions.
SmartDCM allows users to access all call recordings, starting from when the phone is ringing, and it offers the ability to customize the recording file names. Furthermore, these recordings can be easily organized and searched for efficient retrieval.