Call recordings
Every call is securely recorded, stored on the cloud, and accessible
only to authorized personnel for live monitoring and future audits. SmartDCM’s
encrypted storage ensures compliance with all regulatory standards, including ISO,
TRAI, and DoT.
All Services
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Number masking
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OTP authentication
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Call recordings
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Dynamic call allocations
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Flexi Dialer
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Fieldwork tracking
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Quick dial
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Customizable reward points
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Leaderboards
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Follow-up reminders
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Task and trace lists
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Internal announcements
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Real-time dashboards
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Comprehensive reports
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POS and location analysis
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Audit logs
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Collaborative innovation
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Knowledge sharing
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Customizable portfolios
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Random allocation
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Revert policies
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Paid accounts
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Payment reversals
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Real-time payment status
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Audit-ready call logs
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Comprehensive audit reports
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Audit flagging