Fieldwork tracking
From tracking FOS (Field Operations Staff) to managing their visits
and reporting outcomes, SmartDCM makes field operations fully transparent. Every visit
can be tracked in real time, giving you a 360-degree view of your operations.
All Services
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Number masking
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OTP authentication
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Call recordings
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Dynamic call allocations
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Flexi Dialer
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Fieldwork tracking
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Quick dial
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Customizable reward points
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Leaderboards
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Follow-up reminders
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Task and trace lists
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Internal announcements
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Real-time dashboards
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Comprehensive reports
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POS and location analysis
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Audit logs
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Collaborative innovation
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Knowledge sharing
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Customizable portfolios
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Random allocation
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Revert policies
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Paid accounts
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Payment reversals
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Real-time payment status
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Audit-ready call logs
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Comprehensive audit reports
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Audit flagging