Comprehensive reports
Generate detailed reports for specific timeframes, teams,
portfolios, or agents. SmartDCM provides flow, vintage, and day-specific reports so you
can pinpoint areas for improvement.
All Services
-
Number masking
-
OTP authentication
-
Call recordings
-
Dynamic call allocations
-
Flexi Dialer
-
Fieldwork tracking
-
Quick dial
-
Customizable reward points
-
Leaderboards
-
Follow-up reminders
-
Task and trace lists
-
Internal announcements
-
Real-time dashboards
-
Comprehensive reports
-
POS and location analysis
-
Audit logs
-
Collaborative innovation
-
Knowledge sharing
-
Customizable portfolios
-
Random allocation
-
Revert policies
-
Paid accounts
-
Payment reversals
-
Real-time payment status
-
Audit-ready call logs
-
Comprehensive audit reports
-
Audit flagging