Number masking
Protect your customer’s sensitive information—
whether it’s mobile numbers or account details—with SmartDCM’s innovative masking
technology. Agents can perform their jobs seamlessly without ever seeing confidential
All Services
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Number masking
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OTP authentication
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Call recordings
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Dynamic call allocations
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Flexi Dialer
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Fieldwork tracking
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Quick dial
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Customizable reward points
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Leaderboards
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Follow-up reminders
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Task and trace lists
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Internal announcements
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Real-time dashboards
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Comprehensive reports
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POS and location analysis
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Audit logs
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Collaborative innovation
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Knowledge sharing
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Customizable portfolios
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Random allocation
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Revert policies
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Paid accounts
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Payment reversals
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Real-time payment status
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Audit-ready call logs
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Comprehensive audit reports
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Audit flagging